Returns & Refunds
Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.
Our Refunds policy – Terms and Conditions
If you return a product unused and resalable, with the original receipt within 30 days of purchase ( or delivery where applicable) we will exchange the product or issue a refund based on the original method of payment. For purchases made by Debit/Credit card, the same card must be used to process the refund. Special order products must be paid for in full and cannot be refunded or replaced unless goods are proven faulty.
If you wish to return an item for exchange we are happy to do so within 30 days if the goods are unused, in resalable condition and undamaged condition. Where items are exchanged for a lesser value item the difference will be refunded as a gift voucher/ in store credit.
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate, in accordance with your consumer rights.
Wheelworx does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product. Wheelworx does not accept liability for loss, injury or damage caused by the use or the product in a manner not designed, recommended nor intended by the manufacturer. Wheelworx reserves the right to modify its products without altering the appropriate user manuals.
The user/purchaser is waiving the seller any responsibility for any damage or injury incurred as a result of riding any of our products.
Parent supervision is mandatory for any persons intending to use our products under the age of 16. Helmets and other protective gear set out in your owner’s manual are to be worn by the rider during all times when riding these vehicles. It is the user's sole responsibility to ensure that the bike has been configured safely and thoroughly checked before riding.
Communication from Wheelworx.
As a condition of purchase we reserve the right to email any specials offers, new products and any other relevant information that we believe will be of interest to you. We also respect your rights not to receive this communication. If you advise us once you make your initial purchase that you do not want to be contacted with these special offers, we will disable this functionality on the specified account.
Wheelworx attempts to be as accurate as possible in providing product information. However, we cannot warrant that the information and prices are current, reliable, accurate or error-free. If you are unsure about the validity of the information or pricing, or notice any errors or inconsistencies, please contact Wheelworx for further confirmation. All pictures contained within our advertising material are for illustration purposes only. Manual illustrations are for demonstration purposes only. Illustrations may not reflect exact appearance of the actual product. Specifications are subjected to change without notice.
We have done our best to display all products and images as accurate as possible with the appropriate colours listed in the product descriptions. However the colours you see will also depend on the monitor and colour settings you have set, so there is no guarantee that the colours listed will be the same as what you receive. Manual illustrations are for demonstration purposes only. Illustrations may not reflect exact appearance of the actual product. Specifications are subjected to change without notice.
Error Correction and Inaccuracies
Whilst Wheelworx makes every rational effort to present accurate information on this site, the information may contain typo-graphical errors or inaccuracies that may not be complete or current. So consequently we reserve the right to change any relevant information, errors or inaccuracies at any time without notice. (This may include whilst and after you have finalized an order.) These inaccuracies may be relevant to product descriptions, availability and pricing. Manual illustrations are for demonstration purposes only. Illustrations may not reflect exact appearance of the actual product. Specifications are subjected to change without notice.
Free Servicing for Life
Every new bicycle purchased from Wheelworx comes with our exclusive ‘’Wheelworx Lifetime Free Service.’’ Anytime your bicycle needs a service, a tune up, or just a quick adjustment, we will make those necessary adjustments for free as long as you own the bike. This does not transfer if you sell the bike. It only applies to the original owner. Our basic service usually costs €45, but that service will be conducted for free as often as you like.
The serial number of your bike is located on the bottom part of the frame between the pedals (bottom bracket). We strongly encourage you to take note of this and have it recorded. These are good to have in case anything happens. Please be aware that the store does not record serial numbers of copy of your